Questions
Frequently asked questions.
Straightforward answers about how Mediation Hub works, what it does and how to get started.
Legal aid
Yes. Eligibility information is collected in a structured way at the start of a matter, with the supporting evidence held against the case, so the position is clear before the first appointment. The mediator or practice remains responsible for confirming eligibility and meeting the applicable requirements.
The assessment follows a guided sequence. The client provides income, capital and benefit details with the supporting documents, the platform organises them against the case and shows what is still outstanding, and the mediator reviews the assessment before it is relied upon. The platform prepares and organises the information; it does not determine entitlement.
The platform includes workflows intended to assist with legal aid eligibility and billing administration. The mediator or practice remains responsible for reviewing eligibility and meeting applicable requirements.
About Mediation Hub
Mediation Hub is a secure workspace for managing the work surrounding mediation. It brings onboarding, financial disclosure, scheduling, session records, invoicing and other key workflows together in one structured system.
Mediation Hub is designed for family mediators and mediation practices that want to reduce administration, manage cases more consistently and provide clients with a clearer experience.
No. Mediation Hub supports the mediator; it does not make decisions, provide legal advice or replace professional judgement. It reduces repetitive administration and presents information more clearly so the mediator can concentrate on the parties and the mediation itself.
No. Practices can use the workflows relevant to them and introduce additional features as their requirements develop.
Yes. Mediation Hub is designed to support individual mediators as well as practices managing multiple mediators and cases.
No. Document signing and large file transfer are built into Mediation Hub, so those subscriptions and their separate bills can usually go. The platform also links up with your practice's accounting software.
Financial disclosure
No. Mediation Hub guides each client through a structured financial disclosure process designed for mediation. Clients provide the relevant information and upload supporting documents without having to complete a traditional Form E.
Each party completes the relevant sections and uploads evidence against clearly defined asset and liability categories. Documents are collated in one place, bank statements are organised chronologically, and progress indicators show what has been provided and what remains outstanding.
Yes. Progress indicators allow the mediator to identify missing information well before the next session, helping reduce avoidable delays and cancelled appointments.
Statements are grouped against the relevant account and assembled chronologically, making missing documents and gaps in the statement period easier to identify.
The platform can help the client generate a draft email or letter requesting a cash equivalent transfer value. The client can review the request before sending it to the pension provider.
Yes. Structured schedules help clients provide current expenditure and future budget information in a clear and consistent format.
Clients can add or update information as the disclosure process progresses, subject to the controls and permissions applied to the case.
No. The platform helps organise information, supporting documents and outstanding requirements. It does not certify the accuracy or completeness of information provided by either party.
Client experience
That is central to the design. Clients are guided through the process step by step, with clear explanations, simple upload tools and visible progress. They do not need to understand legal terminology or organise complicated document bundles themselves.
Yes. The client experience works across modern desktop, tablet and mobile devices.
Yes. Each party accesses and completes the parts of the process relevant to them, subject to the permissions and visibility rules established for the case.
Yes. Clear progress and outstanding item indicators help clients understand what has been completed and what is still required.
The system is designed to be straightforward, and practices remain able to support clients who need additional assistance.
Mediator workflow
Mediation Hub reduces the time spent chasing documents, reorganising disclosure, checking what is missing, writing up sessions and repeating routine administrative work. Information is gathered consistently and kept within the correct case workflow.
Yes. Mediators and clients can see disclosure progress ahead of a forthcoming session, making missing information easier to identify and address earlier.
Mediation Hub includes tools designed to support the preparation of structured session records and post-session documentation. The mediator remains responsible for reviewing and approving the final content.
Yes. Mediation Hub provides a structured onboarding workflow so that essential client and case information can be collected consistently at the beginning of a matter.
Scheduling forms part of the wider case management workflow, helping practices coordinate appointments and keep relevant case information together.
Yes. Party updates can be managed as part of the case workflow, reducing the need to rely on disconnected notes, documents and communication records.
Mediation Hub includes workflows for invoicing and referral reporting, helping practices reduce separate administrative records and duplicated data entry.
Security and responsibility
Data is encrypted in transit and at rest. Role-based access is enforced from day one, with multi-factor authentication for every user. Every action, drafted, edited, approved or issued, is logged against the user and the time, and can be exported.
Case data is stored and processed in the UK or EEA, and role-based access means each person sees only what their role allows.
Client data is contractually barred from training any public AI model. The processing that prepares drafts runs in a private environment in the UK or EEA.
Access and visibility are controlled according to the case workflow. Parties only see information that the mediator and the applicable mediation process permit them to access.
No. Mediation Hub provides administrative and workflow support. It does not provide legal advice, determine legal rights or recommend an appropriate settlement.
The mediator remains responsible for conducting the mediation and applying their professional judgement. The platform supports the process but does not take over the mediator's professional responsibilities.
Mediation Hub uses technology to help organise information and prepare draft content for the mediator's review. It does not make professional decisions, provide legal advice or determine the outcome of a case. The mediator can review, amend or reject every draft before anything is issued.
Getting started
Yes. Book a walkthrough to see how Mediation Hub supports a typical case and how it could fit within your existing practice.
Implementation depends on the size of the practice and the workflows being introduced. The Mediation Hub team will guide each practice through setup and onboarding.
Yes. Training and onboarding support will help mediators and practice teams introduce the platform confidently.
Pricing reflects the size and requirements of the practice. Request a demonstration to discuss the most appropriate setup.
Yes. Most practices start with one or two workstreams on new cases while existing cases carry on as they are. Nothing has to move on day one.
You choose. Open cases can stay where they are until they close, or we set them up on Mediation Hub with you during onboarding. Either way nothing is copied without your instruction.